If you are using a mac with the Apple M1 chips you may encounter issues using Microsoft office products including Word and also third party programmes like Mendeley please see the following articles:
*Please note, we have not been able to test these options for efficacy*
Mendeley is a free reference manager and academic social network that can help you organize your research, collaborate with others online, and discover the latest research.
Reference Extractor is a free tool to extract Zotero and Mendeley references from Microsoft Word .docx documents. It only works with active citations that have been inserted through the Zotero or Mendeley word processor plugins, and that haven’t been converted to plain text. The tool runs locally on your computer, keeping your Word documents and extracted citations private.