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Distance Learning at the University of Manchester: Help and guidance

Ask the Library

General Enquiries:  For general library help and support

  • Telephone: +44 (0)161 275 3751 Telephone support is available 24 hours a day, seven days a week*
  • Online: University of Manchester staff and students should send enquiries through the online form.
  • Library Live Chat: Chat online to us, look out for the ‘Can we help’ tab at the side of every Library webpage. 

Electronic resources helpdesk: For help and support with accessing the Library’s electronic resources

*Outside normal operating hours, telephone enquiries are handled by Northumbria University. Details supplied during the course of managing your enquiry will be stored and reported back to The University of Manchester who will offer further assistance, if required.

Help and Support FAQs

Where can I find support and content for my subject area?

Subject guides contain useful information and details of recommended resources to support your studies and can be found on our subject guides pages.

Where can I get help with referencing and writing my essays?

The Library’s My Learning Essentials programme offers an interactive guide to essay writing.

Our referencing guide page provides a general referencing outline.

For more information visit our Training and skills support section.

I’m a researcher – what resources and support are available?

The University of Manchester Library supports your research needs by providing access to specific, tailored services and helpful guidance.

For full details see our research pages.

How do I use Library Search?

See our Using Library Search web page for help on using our search tool.

What is my username and password?

If you are off campus and you have access to a PC with internet access, please visit the account recovery service page and complete the form there.

Alternatively you can visit one of our IT Support Desks located in Main Library, Alan Gilbert Learning Commons or Joule Library. Please ensure you bring your student card as a form of ID.

Can I access the University network through WiFi or when I’m off campus?

The VPN (Virtual Private Network) service allows you to securely access the University’s network and other online services such as e-books and journals when you are using wireless connections, or when you are not on campus (eg: from home or whilst working away).

To download and install the VPN software, visit the IT Services website.

You must be a University of Manchester student or staff member to use the service, as you will need your central username and password.

Can I obtain and install software packages from the University? (eg: Anti-Virus, Office)

Yes - the 'Software' page on the IT Services website contains information about the types of software available to download from the University.

Library Chat

Library Chat is the Library's online chat help service and is now available all day, everyday.

You can use Library Chat to ask for help on any Library related matter from inside or outside the Library.

For more information and help using this service see our help guide.

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